FAQs
WELCOME
Check out k&m's latest designs and updates on Instagram, @krummelandmirth, and Facebook, www.facebook.com/krummelandmirth.
TURNAROUND TIME
All orders will be shipped out within 3 business days of the order date.
PRODUCT GUARANTEE
All products are warranted for 30 days after the product is delivered. Our guarantee stands if and only if the product has a manufactured defect and does not show signs of misuse (i.e. chewed, torn, scratched, etc). Due to the fact that our products are used by animals, that cannot be watched at all times, we are not able to offer a longer guarantee. Shipping costs are non-refundable.
International Shipping
Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
REFUNDS AND EXCHANGES
Customers seeking to return or exchange products must contact me within 7 days of delivery. Ship items back within 14 days from date of delivery. Product must be in new condition and show no signs of wear, with original tags attached. Shipping costs are non-refundable. Return in original box. *Discounted items are final and cannot be returned or exchanged.
Damaged Upon Arrival
If your order arrived damaged please contact us within 3 days of receiving your products. Please accompany your email with pictures of the damage and we will replace your product at no cost. Damaged items must be sent back to us before we send out the new product.
COLLAR MEASURING INSTRUCTIONS
Please visit our Measuring Instructions Page.
LEATHER CARE
All of our leather dog accessories come oiled and protected. To ensure long lasting beauty and use, leather must be properly cared for. First and foremost, leather products should not come in contact with water or oil. Leather loves liquids, and it will soak them up instantly. Liquids such as water and oil can leave permanent stains and dry leather out.
If any of your k&m leather products become dirty, we recommend using a leather cleaner called Bee Natural Leather Care Cleaner This is a very easy spray and wipe product. www.beenaturalleathercare.com
To get the most life out of your collar, we recommend not leaving the collar on your dog 24/7. Dogs tend to rub, scratch, play and sometimes get dirty. All of these factors will determine how long your k&m collar will last. We hope you enjoy your beautiful k&m accessories!